At Light Extreme, we take pride in delivering quality lighting products and ensuring every order reaches you in perfect condition. All items are thoroughly inspected and tested before dispatch to guarantee you receive your purchase exactly as expected.
Please note:
Once goods are delivered in good condition, they cannot be returned.
We operate a strict no-return policy for correctly fulfilled orders, as our products are delicate, custom-handled, and often made or assembled to specific client requirements.
However, if your order arrives damaged, defective, or incorrect, please contact us immediately — we’ll make it right.
Eligibility for Returns (Exceptions Only):
Returns are only accepted if:
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The item was delivered damaged or faulty.
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You received the wrong item or quantity.
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The product was not as described or approved before dispatch.
In such cases:
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Notify us within 48 hours of delivery with clear photos or video evidence.
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Returned items must be unused, in original packaging, and in the same condition as received.
How to Initiate a Return:
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Contact our support team via email or phone with your order number, details of the issue, and supporting photos/videos.
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Wait for a Return Authorization (RA) before sending the item back.
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Once approved, securely repackage and send the item to the address provided.
Note: Customers may be responsible for return shipping costs unless the issue resulted from our error.
Refunds or Exchange:
After inspection and confirmation that the product meets return conditions, Light Extreme may:
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Offer a replacement or exchange, or
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Issue a refund (as detailed in our Refund Policy).
Refunds are not available for products delivered in good condition or for reasons such as change of mind, wrong selection, or personal preference.
Non-Returnable Items:
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Products delivered in perfect condition.
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Customised, made-to-order, or special-project items.
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Items damaged after delivery due to misuse or improper installation.
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Products without original packaging or missing parts.
Important Notice:
Once your order is signed for and confirmed to be in good physical condition, Light Extreme will consider the transaction complete and final.
We encourage all customers to inspect goods thoroughly upon delivery and report any concerns immediately.